Subscription & Services Agreement

1. About CareC™

CareC™ is a cloud-based Software-as-a-Service (SaaS) platform designed to help home healthcare agencies manage and grow their business. Depending on your Subscription Plan, CareC™ may include features for:

• —Lead and enquiry management
• —Client management
• —Caregiver management
• —Service scheduling and placements
• —Attendance and operations
• —Billing and invoicing
• —Reports and analytics
• —AI-assisted workflows
• —Integrations with third-party applications
• —Other features introduced from time to time

CareC™ is an operational management platform. It does not provide medical, legal, financial, tax or employment advice. You are responsible for all business decisions made using the Service.

2. Definitions

For the purpose of this Agreement:

• —Account means the CareC™ account created by the Customer.
• —Agency Data means all information uploaded, entered, stored or generated by the Customer while using CareC™, including client records, caregiver records, enquiries, schedules, attendance, invoices, documents and reports.
• —Customer means the individual, company, partnership, trust or other organisation subscribing to CareC™.
• —User means any person authorised by the Customer to access the Service.
• —Service means the CareC™ software platform, including its website, web application, mobile application, APIs, integrations and related services.
• —Subscription Plan means the plan selected by the Customer.
• —Subscription Term means the period during which a paid subscription remains active.
• —Premium Features means features available only under selected paid Subscription Plans.

3. Subscription Plans

CareC™ currently offers the following standard plans.

The features available under each plan are displayed within the CareC™ application. We may introduce new plans, modify features or revise pricing from time to time. Any change in pricing will normally apply only from your next renewal.

4. Subscription Lifecycle

Starting Your Subscription

Your subscription starts when your CareC™ account is created for the Free Plan; or when payment is successfully completed for a paid Subscription Plan.

Upgrading Your Plan

You may upgrade your Subscription Plan at any time. Your upgraded plan becomes active immediately after successful payment, and the additional features and usage limits become available without delay.

Downgrading Your Plan

You may downgrade your Subscription Plan at any time. The downgrade will become effective only after your current Subscription Term ends. If your existing usage exceeds the limits of the lower plan:

• —your existing data will remain available;
• —no records will be deleted; and
• —you may not be able to add new caregivers, placements or other records until your usage falls within the applicable limits or you upgrade your plan again.

Renewing Your Subscription

You may renew your subscription before or after it expires. If you renew before expiry, your new Subscription Term will begin immediately after the current term ends, ensuring that you do not lose any unused subscription period. If you renew after expiry, your paid features will be restored immediately after successful payment.

Subscription Expiry

If your paid subscription expires and is not renewed, your account will automatically move to the Free Plan. Your data will remain available, but Premium Features and usage beyond the Free Plan limits may no longer be available until your subscription is renewed or upgraded.

Auto-Renewal

If you enable auto-renewal, your selected payment method will be charged automatically before the end of your current Subscription Term. You may disable auto-renewal at any time before the renewal date. Disabling auto-renewal will prevent future renewals but will not affect your current Subscription Term.

Payment Failure

If a renewal payment cannot be processed successfully, we may retry the payment. If payment is not received before the Subscription Term expires, your account will automatically move to the Free Plan until payment is successfully completed.

Promotional Offers

From time to time, CareC™ may offer free trials, promotional pricing, discounts or complimentary subscription periods. These offers may be subject to additional terms and may be withdrawn or modified at any time.

5. Fees & Billing

The subscription fees for each CareC™ plan are displayed on our website or within the CareC™ application. All subscription fees are payable in advance for the selected billing period. Applicable taxes, including GST, will be charged wherever required by law. Payments are securely processed through authorised third-party payment partners. CareC™ does not store your complete payment card information. If we are unable to process your payment, access to paid features may be suspended until payment is successfully received. Any change in subscription pricing will normally apply only from your next renewal. Refunds and cancellations are governed by the CareC™ Refund & Cancellation Policy.

6. Customer Responsibilities

You are responsible for using CareC™ in a lawful and responsible manner. You agree to:

• —provide accurate and complete account information;
• —keep your login credentials secure and confidential;
• —ensure that only authorised users access your account;
• —maintain accurate information within CareC™;
• —obtain all permissions and consents required to collect and store personal information;
• —verify reports, invoices, AI-generated content and recommendations before relying on them; and
• —comply with all applicable laws and regulations.

You are responsible for all activities carried out using your CareC™ account.

7. Acceptable Use

To ensure a safe and reliable platform for all users, you must not:

• —use CareC™ for any unlawful or fraudulent activity;
• —upload viruses, malware or harmful software;
• —attempt to gain unauthorised access to CareC™ or another customer's account;
• —interfere with the operation, security or availability of the Service;
• —copy, modify, reverse engineer or attempt to extract the source code of CareC™;
• —use automated tools to access the Service without our written permission; or
• —resell, rent or sublicense CareC™ without our written consent.

If we reasonably believe that your use of CareC™ violates this Agreement or threatens the security of the Service, we may temporarily suspend or restrict your access.

8. Our Responsibilities

We are committed to providing a reliable, secure and continuously improving platform. We will use commercially reasonable efforts to:

• —make CareC™ available during normal operating conditions;
• —protect your information using appropriate security measures;
• —maintain and improve the Service;
• —provide customer support through our published support channels; and
• —notify you of planned maintenance whenever reasonably practicable.

From time to time, we may introduce new features, improve existing functionality or discontinue features that are no longer supported.

9. Your Data & Privacy

Your data belongs to you. CareC™ does not claim ownership of the information that you upload or create while using the Service. By using CareC™, you grant us permission to store, process and use your data solely for the purpose of providing, maintaining, securing and improving the Service. We will handle your personal information in accordance with the CareC™ Privacy Policy. We may use anonymous and aggregated information for analytics, product improvement and business planning. This information will never identify you, your agency or your clients.

10. Intellectual Property

The CareC™ name, logo, software, website, mobile application, user interface, documentation, content, designs, technology and all related intellectual property are owned by or licensed to Life Circle Health Services Pvt. Ltd. Your subscription gives you a limited, non-exclusive, non-transferable and revocable licence to use CareC™ during your active Subscription Term. Nothing in this Agreement gives you ownership of the CareC™ platform, brand, logo, software or any related intellectual property. You may not copy, reproduce, modify, distribute, reverse engineer, create derivative works from or commercially exploit any part of CareC™, except where expressly permitted by law or with our prior written permission. If you choose to provide suggestions, ideas or feedback to improve CareC™, you agree that we may use them without restriction or compensation.

11. AI Features

CareC™ may include artificial intelligence ("AI") features to assist you with tasks such as generating reports, drafting communications, summarising information, analysing data, automating workflows and providing recommendations. AI-generated content is intended to assist you and should not replace your professional judgement. You are responsible for reviewing and verifying all AI-generated content before using it for business, financial, legal, employment or client care decisions. We continually improve our AI features and, as a result, outputs may vary over time.

12. Suspension & Termination

We may suspend or restrict your access to CareC™ if:

• —your subscription fees remain unpaid;
• —you materially breach this Agreement;
• —your use of the Service is unlawful or fraudulent;
• —your activities threaten the security, availability or integrity of CareC™; or
• —we are required to do so by law.

Where reasonably practicable, we will notify you before suspending your account. You may cancel your subscription at any time. Your cancellation will stop future renewals, but your subscription will remain active until the end of your current Subscription Term. If your subscription expires or this Agreement is terminated:

• —your access to paid features will end;
• —your account may continue under the Free Plan, where available;
• —your data will be retained for a reasonable period to allow account recovery or to meet legal obligations; and
• —after the retention period, we may permanently delete your data.

Termination does not affect any rights or obligations that arose before the termination date.

13. Disclaimer

CareC™ is provided on an "as available" basis. While we strive to provide a reliable and secure platform, we do not guarantee that the Service will always be uninterrupted, error-free or suitable for every business. You acknowledge that software may occasionally experience bugs, maintenance downtime or interruptions caused by internet services, cloud providers or other circumstances beyond our reasonable control.

14. Limitation of Liability

To the maximum extent permitted by applicable law, CareC™ will not be liable for any indirect, incidental, special or consequential loss or damage, including loss of profits, revenue, business opportunities or data arising from the use of the Service. Our total liability arising out of or relating to this Agreement will not exceed the subscription fees paid by you to CareC™ during the twelve (12) months immediately preceding the event giving rise to the claim. Nothing in this Agreement limits any liability that cannot legally be excluded under applicable law.

15. Changes to the Service or this Agreement

We may improve CareC™, introduce new features, modify existing functionality or update this Agreement from time to time. If we make material changes that affect your rights or obligations, we will provide reasonable notice through the CareC™ application, our website or by email. The latest version of this Agreement will always be available on our website. Your continued use of CareC™ after the revised Agreement becomes effective constitutes your acceptance of the updated terms.

16. General Terms

This Agreement represents the complete agreement between you and CareC™ regarding your use of the Service. If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions will continue to apply. If we do not immediately enforce any provision of this Agreement, it does not mean that we have waived our right to enforce it later. You may not assign or transfer this Agreement without our prior written consent. We may assign this Agreement in connection with a merger, acquisition, business restructuring or sale of all or substantially all of our business. Neither party will be responsible for delays or failures caused by events beyond their reasonable control, including natural disasters, government actions, internet outages, cyberattacks or failures of third-party service providers.

17. Governing Law

This Agreement is governed by the laws of India. We encourage both parties to resolve any dispute through good-faith discussions. If a dispute cannot be resolved amicably, it shall be referred to arbitration under the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted by a sole arbitrator appointed by mutual agreement of the parties. The seat of arbitration shall be New Delhi, India, and the proceedings shall be conducted in English. Subject to the arbitration provisions above, the courts at New Delhi, India shall have jurisdiction over matters arising from this Agreement.

18. Contact Us

If you have any questions about this Agreement or the CareC™ platform, please contact us:

CareC™ Support

• —Email: care@carec.in
• —Website: www.carec.in

© 2026 CareC™. All rights reserved. CareC™ is a trademark of Life Circle Health Services Pvt. Ltd.