Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, including:

• —Name
• —Agency name
• —Email address
• —Mobile number
• —Business address
• —Billing information
• —GST details (where applicable)
• —User account information
• —Documents and files uploaded to CareC™

As you use CareC™, we may also collect information such as:

• —Client records
• —Caregiver records
• —Enquiries and placements
• —Attendance records
• —Billing and invoice information
• —Notes and communications
• —Reports generated within CareC™

We also automatically collect technical information, including:

• —IP address
• —Device and browser information
• —Date and time of access
• —Log files
• —Cookies and similar technologies

2. How We Use Your Information

We use your information to:

• —Create and manage your account
• —Provide and improve CareC™
• —Process subscription payments
• —Deliver customer support
• —Generate reports and analytics
• —Communicate important updates
• —Maintain the security of the Service
• —Detect fraud and misuse
• —Comply with legal obligations

We use your information only for legitimate business purposes related to providing the Service.

3. AI Features

CareC™ may use artificial intelligence (AI) to generate reports, summaries, recommendations and workflow automation. AI-generated outputs are based on the information available in your account and should always be reviewed before being relied upon. We do not use your identifiable business data or customer data to train public AI models without your permission.

4. Sharing Your Information

We do not sell your personal information. We may share information only when necessary:

• —with payment service providers to process payments;
• —with cloud hosting and technology partners that help operate CareC™;
• —with service providers who assist us in delivering customer support;
• —where required by law or a valid legal request; or
• —to protect the rights, safety and security of CareC™, our customers or others.

All service providers engaged by us are expected to maintain appropriate security and confidentiality measures.

5. Data Security

We use reasonable technical, administrative and organisational measures to protect your information against unauthorised access, misuse, loss or disclosure. While we work hard to protect your information, no internet-based service can guarantee absolute security. You are responsible for maintaining the confidentiality of your login credentials.

6. Data Retention

We retain your information for as long as your account remains active or as required to provide the Service. After your subscription ends, we may retain your information for a reasonable period to:

• —allow account recovery;
• —comply with legal obligations;
• —resolve disputes; and
• —enforce our agreements.

After this period, your information may be permanently deleted from our production systems.

7. Your Rights

Subject to applicable law, you may:

• —access your information;
• —update or correct your information;
• —request a copy of your information;
• —request deletion of your account; and
• —contact us with any privacy-related concerns.

Some information may be retained where required by law or for legitimate business purposes.

8. Cookies

CareC™ uses cookies and similar technologies to:

• —keep you signed in;
• —remember your preferences;
• —improve platform performance;
• —understand how the Service is used; and
• —enhance your user experience.

You may manage cookie preferences through your browser settings.

9. Third-Party Services

CareC™ may integrate with third-party services such as payment gateways, communication platforms, accounting software and other business applications. Your use of those services is governed by their respective terms and privacy policies.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you through the CareC™ platform, our website or by email. The latest version of this Privacy Policy will always be available on our website.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

CareC™ Support

• —Email: care@carec.in
• —Website: www.carec.in

© 2026 CareC™. All rights reserved. CareC™ is a trademark of Life Circle Health Services Pvt. Ltd.