Refund & Cancellation Policy

1. Subscription Plans

CareC™ offers Monthly and Annual subscription plans. By purchasing a subscription, you agree to the applicable subscription fees and this Refund & Cancellation Policy.

2. Cancelling Your Subscription

You may cancel your subscription at any time through your CareC™ account or by contacting CareC™ Support. Cancellation stops future renewals only. You will continue to enjoy all paid features until the end of your current Subscription Term. Your subscription will not be renewed unless you choose to renew it or have enabled auto-renewal.

3. Auto-Renewal

If auto-renewal is enabled, your subscription will automatically renew at the end of your Subscription Term using your selected payment method. You may disable auto-renewal at any time before your renewal date. Once a renewal payment has been successfully processed, the new Subscription Term begins immediately.

4. Refunds

As CareC™ is a subscription-based software service, subscription fees are generally non-refundable. However, we may approve a refund in the following situations:

• —You were charged more than once for the same subscription due to a payment error.
• —You were charged after successfully cancelling auto-renewal before the renewal date.
• —A technical error on our platform resulted in an incorrect charge.
• —A refund is required under applicable law.

All refund requests are reviewed individually. If approved, the refund will normally be credited to the original payment method.

5. Situations Where Refunds Are Not Available

Refunds will generally not be provided for:

• —change of mind;
• —partial use of a subscription;
• —unused subscription periods;
• —failure to use the Service;
• —downgrading to a lower Subscription Plan during an active Subscription Term;
• —suspension of your account due to a breach of the CareC™ Subscription & Services Agreement; or
• —failure to cancel auto-renewal before the renewal date.

6. Subscription Upgrades

If you upgrade to a higher Subscription Plan, the applicable upgrade charges become payable immediately. Upgrade payments are non-refundable except in the situations described in Section 4 of this Policy.

7. Free Plan

The Free Plan is offered without charge. As no payment is made for the Free Plan, no refund is applicable.

8. How to Request a Refund

If you believe you have been charged incorrectly, please contact CareC™ Support within 7 days of the payment. Please include:

• —Agency Name
• —Registered Email Address or Mobile Number
• —Transaction ID or Payment Reference
• —Date of Payment
• —Reason for the refund request

We aim to review refund requests within 7 business days.

9. Contact Us

If you have any questions about this Refund & Cancellation Policy, please contact us:

CareC™ Support

• —Email: care@carec.in
• —Website: www.carec.in

© 2026 CareC™. All rights reserved. CareC™ is a trademark of Life Circle Health Services Pvt. Ltd.